Returns & refund policy

Last updated: July 2026

At PLTÉ we want you to order with peace of mind. If you are not entirely satisfied, you can return your order under the conditions below. This policy applies to all purchases you make as a consumer via plte.nl and does not affect your statutory rights.

30-day cooling-off period

As a consumer you have a statutory cooling-off period of fourteen days in which to withdraw your order without giving any reason. PLTÉ voluntarily extends this period to thirty days. You therefore have thirty days from the day you received your complete order to let us know that you wish to return it.

Conditions for returns

Because our socks are worn directly on the skin, for hygiene reasons we can only accept a return when the product meets all of the conditions below:

• the product is unused and unwashed;
• the product is in its original, undamaged packaging;
• any hygiene seal or sticker has not been removed or broken;
• the product is complete, with all labels and accessories;
• the product shows no signs of use or damage.

You may of course inspect and try on the product as you would in a shop. If you go further than necessary to assess the product, we may deduct any loss in value from the refund.

Hygiene

Socks are worn directly on the skin and are therefore, for health and hygiene reasons, excluded from the right of withdrawal once the seal or the original packaging has been opened. We cannot take back used, washed, opened or damaged products, unless there is a manufacturing defect or an incorrectly delivered product.

Defective or incorrectly delivered products

Did you receive an item with a manufacturing defect, or did we accidentally send the wrong product? Then we will resolve it for you free of charge. Email us at hello@plte.nl with your order number and a photo. You will then receive a free replacement or a full refund, including the shipping costs.

How to return

Please register your return by email first via hello@plte.nl, or use the model form on our withdrawal page. State your order number and which products it concerns. We will then send you the return instructions. Send the product back to us, well packaged, within fourteen days of registering your return.

Return costs

The costs of the return shipment are at your own expense, except in the case of a defective or incorrectly delivered product. Keep your proof of shipment until the refund has been completed.

Refund

As soon as we have received and inspected your return, we will refund you as quickly as possible. In practice this almost always happens immediately after the return has been approved. The statutory maximum period is fourteen days after you have notified us of your withdrawal. We may withhold the refund until we have received the products back, or until you have shown that you have sent them back. We refund using the same payment method you used to pay. This is free of charge for you.

Made-to-order products

Made-to-order or personalised products, such as co-design socks with your own logo, are produced especially for you and are therefore excluded from the right of withdrawal by law.

Questions

Not sure about something or have a question? Feel free to email us at hello@plte.nl. We are happy to help.